We offer our customers DOA (Dead On Arrival) warranty. However, we expect the customer to take full responsibility of getting the fish out from their local customs as soon as possible. We will compensate the lost of the fish if a report is made within 24 hours after arrival and proof is produced to substantiate the claim. Therefore, the death occuring because of airline delays or factors not within our control shall not be compesated. Note: All claims, if accepted, will be compensated by sending identical quality fishes in the next shipping.